COVID-19 UPDATE

In these unprecedented times, we are incredibly grateful that it’s business as usual for our online store. Our warehouse staff are working autonomously, ensuring all isolation and distancing measures are safely in place so we can continue to dispatch your orders with love & care. 

For our international customers we’re still delivering as fast as possible, however in this ever-changing situation delays may occur in all destination countries due to limited airline capacity and government restrictions.

If you have any questions at all we’re here to help: info@lesaltylabel.com.au

Love & light xx

.......... 

 

ORDER PROCESSING

Please allow 1-2 business days for your order to be processed and dispatched. Once your order has been placed, a confirmation email will immediately be sent to your nominated email address.

Please note: during high volume sale periods or new range releases there may be minor delays - we appreciate your patience during this time!

Once your parcel has been dispatched you will receive shipping confirmation and tracking details, as well as regular updates from Australia Post or DHL regarding the progress of your delivery.

 

 

SHIPPING WITHIN AUSTRALIA
  • Free Express Shipping for orders over $150
  • $10 Express Shipping for orders under $150

All orders are shipped via Australia Post Express and require a signature on delivery.

Australia Post offer next-business day delivery to capital cities and metro areas within the express-post network. Delivery to regional areas can take between 2-3 business days.

TRACK YOUR ORDER:  http://auspost.com.au/track

 

 

INTERNATIONAL SHIPPING

For shipping internationally, we now use DHL Express. All orders are fully trackable and require a signature on delivery. 

NEW ZEALAND
  • $20 AUD |  DHL Express
  • Transit time: 3-5 Business Days
USA
  • $25 AUD (approx. $17 USD) |  DHL Express
  • Transit time: 3-7 Business Days
REST OF THE WORLD
  • $30 AUD |  DHL Global (approx. €19)
  • Transit time: 3-7 Business Days

 

Once your parcel has been dispatched you will receive shipping confirmation and tracking details, as well as regular updates from DHL regarding the progress of your delivery. 

TRACK YOUR ORDER: https://www.dhl.com/en/express/tracking.html

*All transit times are a guide only and exclude time in customs if applicable and may be subject to delay due to causes outside of Lé Salty Label's control.

 

 

INTERNATIONAL CUSTOMS | IMPORT TAXES

For international customers, please be aware that customs and import taxes may be charged by your country upon arrival. Customs and import taxes will differ depending on your location, and these charges are the sole responsibility of the recipient of the parcel. We are legally required to declare the total value paid on international shipments and must include an invoice with all international orders. For further information please contact your local customs office.

Please note we do not accept returns due to the recipient being charged customs fees or duties.

 

 

CHANGES TO YOUR ORDER

To ensure fast dispatch times, once your order has been placed we are unable to guarantee that we can make changes to your order or delivery details. If you have made an error in your delivery address, please contact us immediately via email: info@lesaltylabel.com.au

 

 

OWNERSHIP AND RISK

It is the customer's responsibility to arrange collection of their parcel once dispatched. If you are not home to receive your parcel, the item will be held at a local post office for collection, and for applicable duties & taxes to be paid. We cannot guarantee your local courier will leave a calling card, so if your order has not been received within the estimated delivery timeframe, please refer to your tracking link, or contact us for further tracking updates.

Lé Salty Label does not take responsibility for orders rejected by the recipient, or returned-to-sender due to non-collection. In this scenario, a re-delivery fee will be applicable. Refunds will not  be granted for orders returned due to non-collection.

Once shipped, Lé Salty Label does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery timeframe, Lé Salty Label will assist you to open a case enquiry with the delivery courier. For international customers, please note that an enquiry into a missing delivery can not be opened until 21 days past the dispatch date.